Saints Service
Maryville University
Saints Service
Join us for the introductory session on January 10, 2019
Saints Service is Maryville University’s student-centered service excellence training and development program. This ongoing program will provide employees with the tools to create and sustain a culture of service excellence aligning with the University’s Core Values and Strategic Plan. Our goal is for Maryville employees to provide the highest level of customer service whenever they interact with students, faculty and staff. The first session, The Power of Excellence, will be held on January 10, 2019.
During the Power of Excellence training, participants will:
- Explore the values of trust, empathy, efficiency, partnership, clarity of communication and responsiveness as service providers for students, faculty and staff
- Re-examine professional greetings, service standards and expectations, service level agreements, and key performance indicators
- Discuss streamlining processes to simplify the complex, providing transparency and self-service options that empower
- Understand the concepts of service excellence as they relate to the university’s larger mission of lifelong learning
All faculty and staff are invited to attend one of two introductory sessions. The sessions will include a presentation followed by small-group discussion. The training will be offered in the morning and in the afternoon. Please click below to register for your preferred training time.
Thursday, Jan. 10, 2019 (8:30 a.m. – 11:30 a.m.)
Thursday, Jan. 10, 2019 (1 p.m. – 4 p.m.)
Sessions will be held in the Auditorium
The Saints Service program will provide professional development opportunities throughout the year. Future sessions will focus on improving service standards around recruitment, retention and student success.
If you have a passion for service and are interested in participating in future Saints Service professional development opportunities, please contact Director of Human Resources April Santos at asantos@maryville.edu.
Saints Service Session Registration
- What do I need to bring to the introductory session?
No technology is required for the Saints Service introductory session.
- What if I am unable to attend one of the introductory sessions on Jan. 10?
All faculty and staff are encouraged to attend a Saints Service introductory session. Any individuals who are unable to attend the training will be contacted to complete a training session at a later date.
- What training model was used to create Saints Service?
Saints Service is facilitated by Susan Leigh Consultants. Susan Leigh is a consulting group with a focus in service excellence in higher education.
- Whom should I contact for more information?
Please complete the “Submit A Question” form above or send your questions to asantos@maryville.edu.