Student Complaint Process

As a one of the outstanding private institutions of the Midwest, Maryville University is committed to the academic success and professional development of our students by providing excellent academic programs via distance education in the areas of business, education, health professions, and liberal arts. In fulfilling this commitment, we strive to resolve student complaints in a fair, equitable, expeditious, and amicable manner.

Out-of-state distance learning students are encouraged to use proper institutional protocols in order to resolve their complaints. These protocols are outlined in the Student Complaint Process. However, if such complaints cannot be resolved internally, students may file a complaint with our accrediting agency and/or the corresponding agency in their state of residence.

Maryville University is accredited by the Higher Learning Commission (HLC). Information regarding the HLC complaint process can be found on their website: https://www.hlcommission.org/Student-Resources/complaints.html.

The following list of states outlines the corresponding agency and contact information should students decide to file a complaint at their home state.

VIEW ALL STATES ALPHABETICALLY

- Alabama
  
  Alabama Commission on Higher Education (ACHE)
  
  P.O. Box 302000
  Montgomery, AL 36130-2000
  (334) 242-1998
  
  https://www.ache.edu/wp-content/Sara/StudentComp.pdf
- Alaska
  
  Alaska Commission on Postsecondary Education (ACPE)
  
  P.O. Box 110505
  Juneau, AK 99811‐0505
  Program Coordinator for Institutional Authorization
  (907) 465-6741
  
  EED.ACPE-IA@alaska.gov
  
  https://acpe.alaska.gov/ConsumerProtection
- Arizona
  
  Arizona SARA Council
  
  2323 W 14th St
  Tempe, AZ 85281
  (602) 529-6649
  Lanna Dueck, Executive Director
  ldueck.azsara@riosalado.edu
  
  https://azsara.arizona.edu/complaints
- Arkansas
  
  Arkansas Division of Higher Education
  
  423 Main Street
  Suite 400
  Little Rock, AR 72201
  (501) 371-2000
  
  https://adhe.edu/institutions/ADHE-Grievance-Form
- California
  
  Bureau for Private Postsecondary Education
  
  P.O. Box 980818
  West Sacramento, CA 95798-0818
  Telephone: (916) 574-8900
  Fax: (916) 263-1895
  
  http://www.bppe.ca.gov/enforcement/complaint.shtml
- Colorado
  
  Colorado Department of Higher Education
  
  1560 Broadway
  Suite 1600
  Denver, CO 80202
  (303) 866-2723
  
  https://highered.colorado.gov/educators/administration/state-authorization-reciprocity-agreement-sara
- Connecticut
  
  Connecticut Office of Higher Education
  
  450 Columbus Blvd Suite 707
  Hartford, CT 06103
  (860) 947-1801
  
  https://www.ohe.ct.gov/SARA/Default.shtml
- Delaware
  
  Delaware Department of Education
  
  The Townsend Building
  401 Federal Street, Suite 2
  Dover, DE 19901-3639
  (302) 735‐4000
  
  https://education.delaware.gov/families/college-career-life/college-scholarship-financial-aid/dheo-forms/student-complaint-inquiry-form/
- District of Columbia
  
  Higher Education Licensure Commission (HELC)
  
  1050 First St. NE, Fifth Floor
  Washington, DC 20002
  (202) 727-6436
  
  osse@dc.gov
  
  https://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints
- Florida
  
  Commission for Independent Education
  
  325 W. Gaines Street, Suite 1414
  Tallahassee, FL 32399-0400
  (850) 245-3200
  
  cieinfo@fldoe.org
  
  https://www.fldoe.org/sara/student-concerns.stml
- Georgia
  
  Nonpublic Postsecondary Education Commission
  
  2082 East Exchange Place
  Suite 220
  Tucker, GA 30084-5305
  
  https://gnpec.georgia.gov/student-complaints
- Hawaii
  
  Hawaii Post-secondary Education Authorization Program (HPEAP)
  
  Leiopapa A Kamehameha Building
  235 S. Beretania Street
  Honolulu, HI 96813
  (808) 586-7327
  
  https://cca.hawaii.gov/hpeap/hpeap-sara-complaint-process/
- Idaho
  
  Idaho State Board of Education-Private Postsecondary & Proprietary Schools
  
  P.O. Box 83720
  650 W. State Street, Suite 307
  Boise, ID 83720-0037
  (208) 332-1587
  
  https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/
- Illinois
  
  Illinois Board of Higher Education
  
  1 N Old State Capitol Plaza suite 333
  Springfield, IL 62701
  (217) 782-2551
  
  https://complaints.ibhe.org/
- Indiana
  
  Indiana Commission on Proprietary Education
  
  101 West Ohio Street, Suite 670
  Indianapolis, IN 46204
  (317) 464-4400
  
  http://www.in.gov/che/2744.htm
- Iowa
  
  Iowa College Aid
  
  475 SW Fifth St., Suite D
  Des Moines, IA 50309
  (515) 725-3400
  
  https://www.iowacollegeaid.gov/StudentComplaintForm
- Kansas
  
  Kansas Board of Regents
  
  1000 SW Jackson Street, Suite 520
  Topeka, KS 66612-1368
  (785) 296-3421
  
  https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
- Kentucky
  
  Kentucky Council on Postsecondary Education
  
  100 Airport Road
  Frankfort, KY 40601
  (502) 573-1555
  
  http://cpe.ky.gov/campuses/consumer_complaint.html
- Louisiana
  
  Louisiana Board of Regents
  
  1201 N. Third St., Suite 6-200
  Baton Rouge, LA 70802
  (225) 342-7084
  
  https://cpe.ky.gov/campuses/complaintform.html
- Maine
  
  Maine Department of Education-Office of Higher Education Service
  
  23 State House Station
  Augusta, ME 04333-0023
  (207) 624-6600
  
  https://www.maine.gov/doe/learning/highered/sara
- Maryland
  
  Maryland Higher Education Commission
  
  6 N. Liberty Street, 10th Floor
  Baltimore, MD 21201
  (410) 528-8662
  Fax: 410-332-0270
  
  http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
- Massachusetts
  
  Massachusetts Department of Higher Education
  
  One Ashburton Place
  Room 1401
  Boston, MA 02108
  (617) 994-6950
  
  http://www.mass.edu/forstufam/complaints/complaints.asp
- Michigan
  
  Michigan Department of Licensing and Regulatory Affairs
  
  P.O. Box 30018
  Lansing, MI 48909
  
  https://www.michigan.gov/leo/bureaus-agencies/wd/pss
- Minnesota
  
  Minnesota Office of Higher Education
  
  1450 Energy Park Drive, Suite 350
  St. Paul, MN 55108-5227
  (651) 259-3975
  Fax (651) 797-1664
  
  http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
- Mississippi
  
  Mississippi Commission on College Accreditation
  
  3825 Ridgewood Road
  Jackson, MS 39211
  
  http://www.mississippi.edu/mcca/student_complaint_process.asp
- Missouri
  
  Missouri Department of Higher Education
  
  205 Jefferson Street
  P.O. Box 1469
  Jefferson City, MO 65102-1469
  (573) 751-2361
  
  https://dhewd.mo.gov/DistanceEducation.php
- Montana
  
  Montana University System Office of the Commissioner of Higher Education
  
  560 N. Park Avenue
  PO Box 203201,
  Helena, Montana 59620-3201,
  (406) 449-9124
  
  http://mus.edu/MUS-statement-of-complaint-process.asp
- Nebraska
  
  Nebraska Coordinating Commission for Postsecondary Education
  
  P.O. Box 95005
  Lincoln, NE 68509-5005
  (402) 471‐2847
  
  https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
- Nevada
  
  Nevada System of Higher Education
  
  2601 Enterprise Rd.
  Reno, NV 89512
  (775) 784-4901
  
  https://nshe.nevada.edu/system-administration/departments/asa/sara/
- New Hampshire
  
  New Hampshire Department of Education, Division of Higher Education, Higher Education Commission
  
  101 Pleasant Street
  Concord, NH 03301-3494
  (603) 271-3494
  
  https://www.education.nh.gov/pathways-education/higher-education-new-hampshire
- New Jersey
  
  Office of the Secretary of Higher Education
  
  P.O. Box 542
  Trenton, New Jersey 08625-0542
  (609) 292-4310
  
  http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
- New Mexico
  
  New Mexico Higher Education Department
  
  2048 Galisteo Street
  Santa Fe, NM 87505
  (505) 476-8411
  
  HigherEd.Info@state.nm.us
  
  https://hed.state.nm.us/students-parents/student-complaints
- New York
  
  New York State Education Department
  Office of College and University Evaluation
  
  EBA Room 969
  89 Washington Avenue
  Albany, New York 12234
  
  http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
- North Carolina
  
  University of North Carolina Board of Governors
  Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies
  910 Raleigh Road
  Chapel Hill, NC 27515-2688
  (919) 962-4621
  
  studentcomplaint@northcarolina.edu
  https://www.northcarolina.edu/post-secondary-education-complaints/
- North Dakota
  
  North Dakota University System
  
  2000 44th St. SW, Suite 301
  Fargo, ND 58103
  (701) 239-6676
  
  https://ndus.edu/state-authorization-sara/
- Ohio
  
  Ohio Department of Higher Education
  
  25 South Front Street
  Columbus, Ohio 43215
  (614) 728-3095
  
  https://highered.ohio.gov/students/current-college-students/student-complaints/student-complaints
- Oklahoma
  
  Oklahoma State Regents for Higher Education
  
  655 Research Parkway, Suite 200
  Oklahoma City, OK 73104
  (405) 225-9141
  
  http://www.okhighered.org/current-college-students/complaints.shtml
- Oregon
  
  Higher Education Coordinating Commission
  Office of Private Postsecondary Education
  
  255 Capitol Street NE, Third Floor
  Salem, OR 97310
  
  complaints@hecc.oregon.gov
  
  https://www.oregon.gov/highered/about/Pages/complaints.aspx
- Pennsylvania
  
  Pennsylvania Department of Education—Division of Higher Education & Career Education
  
  333 Market Street, 12th Floor
  Harrisburg, PA 17126-0333
  (717) 783-8228
  Fax: (717) 722.3622
  
  https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/Students-Complaints.aspx
- Rhode Island
  
  Rhode Island Office of the Postsecondary Commissioner
  
  560 Jefferson Boulevard, Suite 100
  Warwick, RI 02886
  
  https://riopc.edu/services/help-for-students/
- South Carolina
  
  South Carolina Commission on Higher Education— Academic Affairs
  
  Attn: Student Complaint
  1122 Lady Street, Suite 300
  Columbia, SC 29201
  (803) 737-2260
  
  submitcomplaint@che.sc.gov
  
  https://che.sc.gov/sites/che/files/Documents/Institutions%20and%20Educators/Licensing/Student_Complaint_Procedures_and_Form_09192022.pdf
- South Dakota
  
  South Dakota Board of Regents
  
  ATTN: Katie Hubbart
  306 E. Capitol Avenue, Suite 200
  Pierre, SD 57501
  (605) 773-3455
  
  https://tdx.sdbor.edu/TDClient/33/Portal/Home/?ID=50219c42-9f6a-45de-82ad-cad22e4afa9b
- Tennessee
  
  Tennessee Higher Education Commission
  Division of Postsecondary School Authorization
  
  Attn: DPSA Complaints
  Parkway Towers, Suite 1900
  404 James Robertson Parkway
  Nashville TN 37243-0830
  (615) 253-8857
  
  https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html
- Texas
  
  Texas Higher Education Coordinating Board
  
  Office of General Counsel
  P.O. Box 12788
  Austin, Texas 78711-2788
  (512) 427-6101
  
  studentcomplaints@thecb.state.tx.us
  
  https://www.highered.texas.gov/student-complaints/
- Utah
  
  Utah System of Higher Education – Board of Regents
  
  60 South 400 West
  Salt Lake City, Utah 84101
  (801) 321-7200
  
  https://ushe.edu/office-of-commissioner/state-authorization-ut-sara/
- Vermont
  
  Vermont Agency of Education
  
  219 North Main Street, Suite 402
  Barre, VT 05641
  (802) 479-1030
  
  http://education.vermont.gov/documents/postsecondary-program-complaint-resolution
- Virginia
  
  State Council of Higher Education for Virginia (SCHEV)
  
  101 N. 14th Street
  Richmond, VA 23219
  (804) 225-3399
  
  https://www.schev.edu/students/resources/student-complaints
- Washington
  
  Washington Student Achievement Council
  
  P.O. Box 43430
  Olympia, WA 98504-3430
  (360) 753-7869
  
  complaints@wsac.wa.gov
  
  https://www.wsac.wa.gov/student-complaints
- West Virginia
  
  West Virginia Higher Education Policy Commission
  
  Dr. Mark Stotler, Director of Academic Programming
  1018 Kanawha Blvd., E. Suite 700
  Charleston, WV 25301
  (304) 558-0261
  
  https://www.wvhepc.edu/inside-the-commission/special-initiatives/state-authorization-reciprocity-agreement-sara/
- Wisconsin
  
  Distance Learning Authorization Board
  
  distancelearning@wtcsystem.edu
  
  http://www.heab.state.wi.us/dlab/students.html#file
- Wyoming
  
  Wyoming Community College Commission
  
  2300 Capitol Avenue, 5th Floor, Suite B
  Cheyenne, WY 82002
  (307) 777-7068
  
  https://communitycolleges.wy.edu/state-authorization-reciprocity-agreement-sara

U.S. Territories

American Samoa

American Samoa Department of Education

http://www.doe.as/
Guam

Guam Department of Education

https://www.gdoe.net/
Northern Mariana Islands

Office of the Attorney General

Administration Building
P.O. Box 10007
Saipan, MP 96950-8907
(670) 664-2341
Puerto Rico

Puerto Rico Council on Education

PO BOX 19900
San Juan PR 00910-1900
(787) 722-2121

https://agencias.pr.gov/agencias/cepr/Documents/SARA_Complaint_Process%202022.pdf
U.S. Virgin Islands

University of the Virgin Islands

Camille McKayle, Provost and Vice President for Academic Affairs
#2 John Brewers Bay
St. Thomas, USVI 00802
(340) 693-1200

cmckayl@uvi.edu